Information We Collect

We collect different types of information depending on how you use our platform and services. Some information you give us directly, while other data is collected automatically as you navigate our site.

Personal Information You Provide

When you sign up for our programs or contact us, you might share:

• Your name, email address, and phone number
• Postal address for sending materials or communications
• Professional background and career interests
• Educational history and qualifications
• Payment information when enrolling in programs
• Any information you include in messages or support requests

Automatically Collected Data

Our systems gather certain technical information when you visit our website:

• IP address and approximate geographic location
• Browser type, operating system, and device information
• Pages visited and time spent on each page
• Referring websites and search terms used to find us
• Clickstream data showing how you navigate our site

How We Use Your Information

Your data helps us run our programs effectively and improve your experience. We don't sell your information to third parties, and we only use it for legitimate business purposes.

• Managing your enrollment and access to learning materials
• Sending program updates, schedules, and important announcements
• Processing payments and maintaining transaction records
• Providing customer support and responding to questions
• Analyzing site usage to enhance user experience
• Sending occasional newsletters about relevant topics (you can opt out anytime)
• Complying with legal obligations and protecting against fraud

Legal Basis for Processing (Australian Context)

Under Australian privacy law, particularly the Privacy Act 1988 and Australian Privacy Principles (APPs), we're required to have a lawful basis for collecting and processing your personal information.

Data Sharing and Third Parties

We don't hand over your information lightly. When we do share data with third parties, it's because they're helping us run our services or because we're legally required to.

Service Providers We Work With

These companies help us operate our platform and deliver programs:

• Cloud hosting providers who store our data securely
• Payment processors handling financial transactions
• Email service providers managing our communications
• Analytics platforms helping us understand user behavior
• Customer support tools for managing inquiries

All our service providers are bound by confidentiality agreements and can only use your data for the specific purposes we've authorized.

When We Must Disclose Information

Sometimes we're legally obligated to share information with government authorities, law enforcement, or in response to valid legal processes. This might happen if required by Australian law or to protect rights and safety.

Your Privacy Rights

You have significant control over your personal information. Australian privacy law gives you several rights, and we've made it straightforward to exercise them.

• Access: Request a copy of your personal data we've collected
• Correction: Ask us to fix inaccurate or incomplete information
• Deletion: Request removal of your data (with some exceptions for legal requirements)
• Restriction: Limit how we process your information in certain circumstances
• Portability: Get your data in a commonly used format to transfer elsewhere
• Objection: Opt out of certain processing activities like marketing
• Withdraw consent: Change your mind about permissions you've previously given

To exercise any of these rights, contact our privacy team using the details at the bottom of this page. We'll verify your identity and process most requests within 30 days.

Data Security Measures

Protecting your information is a top priority. We use industry-standard security practices, though no system can be 100% secure.

Technical Safeguards

• Encrypted data transmission using SSL/TLS protocols
• Secure servers with regular security updates and patches
• Access controls limiting who can view personal information
• Regular security audits and vulnerability assessments
• Encrypted backups stored in secure locations
• Multi-factor authentication for administrative access

Organizational Measures

Our team follows strict internal policies about handling personal data. Staff members only access information when necessary for their work, and we provide regular privacy training. We also have incident response procedures ready if a breach occurs.

Data Retention

We don't keep your information forever. How long we retain data depends on its purpose and legal requirements.

After these periods, we securely delete or anonymize your information. If you request deletion earlier, we'll comply unless we have a legal reason to retain certain records.

Cookies and Tracking Technologies

Like most websites, we use cookies and similar technologies. These small files help our site function properly and give us insights into how people use our platform.

Types of Cookies We Use

• Essential cookies: Required for basic site functionality and security
• Performance cookies: Help us understand site usage and identify issues
• Functionality cookies: Remember your preferences and settings
• Analytics cookies: Provide aggregated data about visitor behavior

You can control cookie settings through your browser, though disabling certain cookies might affect site functionality. Most browsers accept cookies by default, but you can adjust these settings anytime.

International Data Transfers

While we're based in Australia, some of our service providers operate servers in other countries. When your data crosses borders, we ensure it's protected appropriately.

We only work with providers who maintain security standards comparable to Australian requirements. Where necessary, we use contractual safeguards to protect your information during international transfers.

Children's Privacy

Our services aren't designed for children under 18. We don't knowingly collect personal information from minors without parental consent. If you're under 18 and interested in our programs, please have a parent or guardian contact us to discuss enrollment options.

If we discover we've accidentally collected information from someone under 18 without proper consent, we'll delete it promptly.

Changes to This Policy

Privacy laws and our business practices evolve, so this policy might change occasionally. When we make significant updates, we'll notify you via email or through a prominent notice on our website.

The "Last Updated" date at the top shows when changes were made. We encourage you to review this policy periodically, especially before sharing new information with us.

Complaints and Dispute Resolution

If you're concerned about how we've handled your personal information, we want to hear from you. Contact our privacy team first, and we'll work to resolve the issue.

If you're not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC). They're the federal regulator responsible for privacy matters in Australia.

• OAIC Website: www.oaic.gov.au
• OAIC Phone: 1300 363 992
• Mail: GPO Box 5218, Sydney NSW 2001